Legal
Privacy Policy
This policy explains how ConeOrbit LTD handles information collected through our website, customer accounts, forms, and business inquiries.
Information we collect
We may collect information you provide through our website, customer account forms, service request forms, Canton Fair inquiries, business emails, and related communication channels. This may include your name, email address, phone number, company name, country, request details, supplier links, product information, travel or business inquiry details, and messages you send to us.
How we use information
We use information to review requests, respond to inquiries, manage customer accounts, coordinate sourcing or business support services, prepare quotes, provide updates, improve our website, and maintain business records.
Contact form submissions
When you submit a form, the information is used to understand your request and respond with next steps. Form submissions may be stored in our website system and reviewed by authorized ConeOrbit personnel.
Business inquiry emails
If you contact us by email, we may use the information in your message to respond, evaluate business opportunities, provide support, or maintain communication records.
Cookies and analytics
Our website may use basic cookies, hosting logs, or analytics tools to understand website performance, traffic patterns, and user experience. We avoid using this information to make sensitive decisions about visitors.
Data sharing
We do not sell personal information. We may share necessary information with service providers, technical providers, professional advisers, or business partners when needed to review or coordinate a request, comply with obligations, or operate our services.
Data retention
We keep information for as long as reasonably needed for business, operational, legal, accounting, support, or dispute-resolution purposes. Retention periods may vary depending on the type of information and the nature of the request.
User rights
You may contact us to request review, correction, or deletion of information associated with you, subject to reasonable business, legal, and operational limitations.
Contact
For privacy questions, contact business@coneorbit.com.